Client Feedback


The family wish to express their sincere gratitude to all of the staff at The Rylands Nursing
Home for such good taking care of our mother during the last 3 months.
She was always treated with the greatest respect and understanding (through difficult times)
for which we are truly thankful. We’d just like to wish you all the best for the future and once
again many thanks for all your kindness and consideration.

Just to thank you all for the fantastic way you looked after Mum during her last weeks. The
care and comfort you gave to her could not have been better anywhere else. I know she was
looking forward to her stay with you being more permanent – what a shame she was unable
to have her wish.

I would like to thank all the sisters and staff for looking after me so well on my recent stay
with you. Everyone was very caring and friendly towards me. I couldn’t have wished for
anything better. Thank you for caring.

Many thanks for the care you gave Dad in the last weeks of life with you. We couldn’t have
asked for kinder people to have been looking after him.

Many thanks for looking after my cousin for the last 3 weeks. It made all the difference to her
recovery – and your staff were excellent and did a wonderful job.

My mother was in your care for the last 16 months of her life. I was impressed with what I
saw on my visits to the home and it was certainly a relief to me, living 200 miles away, to
know that all that could be done was being done. More than that I would like to express my
thanks for the friendly way that you did it. She spoke very highly of the way you looked after
her. Please accept sincere thanks from my family and myself.


Comments from Client Surveys and Client Focus meetings

I am more than satisfied with my husband’s care – keep up the good work

Mum lets me know with difficulty that she is happy with her situation at Rylands

The family are very pleased with the care and consideration shown to Mum and couldn’t
wish for anything more.

Rylands is a very well run and clean home, providing excellent nursing care for my mother in
her final years.

I am pleased with the overall care and nursing and am always told that the meals are good.
Also you always show kindness to me and I feel part of the family.

I am very happy that the kitchen cater for my mother’s likes and dislikes of certain foods and
offer an alternative. The staff are very helpful.

No complaints, I have been very happy at the Rylands for the week. The meals are good and I
have been well looked after.

I enjoy watching the films and the activities.

I am looked after very well by the staff who are so kind

I enjoy being at Rylands.

I am very pleased with the activities available.

The staff are very good and we are delighted that our Mum can now get up and sit in a chair
in the lounge. She has come on a long way since being at Rylands.